Introduction

Professional Summary

A highly experienced Chief Operating Office with 39 years of experience who has demonstrated the ability to offer unparalleled intuitive, thoughtful, and anticipatory service, employ, manage, and promote employee satisfaction, combine resort/hotel and golf entities (including diversified amenities), and exceed financial goals. Proven ability to apply critical thinking, problem solving and long-term strategic planning while fostering as atmosphere of teamwork among the associates. Recognized in the industry with many prestigious awards for excellence, leadership, and dedication to improving the community.

Summary of Qualifications

• Understanding that a Membership in a Club shall Promise to provide lasting memories with all its focus, passion, and heart.

• Appreciation for the Unique Demands of a compressed season.

• Amenity & programming Expertise in golf, hotels, food & beverage with a variety of outlets, pools, tennis, pickleball, marina, fitness, SPA, retail spaces, and young adult facilities.  

• Author and Accredited fitness professional; getting all members functional and Pain Free.

• Historically Filled all membership categories, private, private resort, and in Master Planned Communities.

• Effective Board of Directors and Committee Engagement to ensure Mission realization.

• Assisted in designing a Financial Client Service Life Plan model (through customization of salesforce) to deliver a unique approach to offering clients  A Better Life.

• Provided Education Opportunities to increase personal growth & improve the Service Skills of our Associates.

• Achieve employee Partnership through cultivating team member engagement and satisfaction. Gallup Surveys served as a measurable KPI.

• Initiated implementation of the EOS system to harness and organize the Human Energy to realize a Club’s full potential.

• United a Community by connecting, serving and supporting local charities.

• Defined CORE Values, CORE Focus, 10 Year Target, Marketing Strategy, 3 Year Picture, 1 Year Plan, Quarterly Goals for Associates. Defined Core Processes, issues, and placed the right people in the right seats.

• Developed all Financial KPI’s to monitor and ensure financial success.

• Experienced with working with Developers, Cities, DNR, County, ETZ, City & Town, IGA to receive approvals necessary to build and improve.

• Implemented member & guest Loyalty feedback programs adopted by all Paloma Resort Properties.